AurumsAurums

Support

Need help? We are here to assist you.

Email Support

support@aurums.io

Response Time

We aim to respond within 24 hours on business days

When Contacting Support

To help us resolve your issue quickly, please include:

  • Your account email address
  • A clear description of the problem
  • Any error messages you see (screenshots help)
  • Your MT5 broker name and account type
  • Steps you have already tried

Common Issues

Licence key not appearing

Wait a few seconds and refresh your dashboard. If still missing, check your payment confirmation email.

EA not connecting

Ensure MT5 allows automated trading (Tools → Options → Expert Advisors → Allow automated trading).

Signals not executing

Check that your Telegram connection is active and the EA is attached to a chart.

Check our FAQ page for answers to common questions.